Lost Remote Privacy Policy

Last updated: 4 October 2026

This policy covers Lost Remote, the iPhone app (com.nomadlink.remote) published by NomadLink. The app carries the same policy inside it, under Settings → About → Privacy policy, so you can read it on a phone with no internet connection. This page says the same things in more detail. If the two ever disagree, that is our mistake, and we would like to hear about it.

It covers the app only. The website you are reading it on is a separate thing, and what the website does is set out on its own at the end, under This website.

No account

There is no sign-in of any kind: not with Apple, not with Google, not with an email address. Lost Remote has no server of its own for an account to live on. That is also why there is no account to delete and no deletion form. We hold nothing about you to delete.

The app contains no analytics, advertising or crash-reporting software. It contains no third-party code at all: every protocol it uses to talk to a TV is written against Apple's own frameworks. So there is no library inside it that could start collecting data in a later version. The app's build is also checked for analytics, advertising and crash-reporting libraries, and fails if one is found.

What stays on your phone

The app keeps these on your iPhone so that it can work. We cannot see any of them.

• The TVs you have paired, the rooms you put them in and the names you gave them.
• The keys and tokens your TVs issued when you paired, in the iOS Keychain. They are never written to a log and never exported. The only place one is ever sent is back to the TV that issued it.
• Your settings, and the date of your first successful command, which is what the free trial counts from.
• A short record of recent lock-screen and widget taps and what the TV answered, so that a support email has something to show if a tap did nothing. It is capped at the last 50. The app's own record of what it has been doing is kept only in memory and is gone when the app closes.

Deleting the app, and what it leaves behind

Deleting Lost Remote deletes your TVs, rooms, names, settings and that record of taps. Forgetting a TV in the app (Settings, tap the TV, then Forget this TV) deletes the keys that TV issued.

iOS does not clear the Keychain when an app is deleted, and Lost Remote relies on that for one thing, on purpose: the date your free trial started. Keeping it is what stops deleting and reinstalling the app from restarting the trial. It is a date and nothing else, and it never leaves your phone. Keys for any TV you did not forget before deleting the app also stay in the Keychain, unused. To remove those, forget each TV first. Erasing the iPhone removes both.

Backups

Like most apps' data, what Lost Remote keeps is included when your iPhone backs itself up, to iCloud or to a computer. Those backups are between you and Apple. We have no access to them.

What leaves your phone

• Commands to your own TVs, over your own Wi-Fi.
• A diagnostics file, only if you tap Email us on the help screen. The screen tells you what is in it before you send it.
• Nothing else.

Every TV the app works with is found and controlled directly on your home network, which is why iOS asks for Local Network permission the first time the app looks for a TV. None of that traffic passes through a server of ours or anyone else's. The one thing in the app that involves the internet is the purchase, and that is between your iPhone and Apple, as described under Buying the app.

The diagnostics file

Email us is under Settings → Help & support, and the same screen is offered as Get help when the app cannot find a TV. Tapping it opens a new email from your own mail account, addressed to admin@nomadlink.tech, with a file called remote-diagnostics.txt attached. Nothing is sent until you press Send yourself. If Mail is not set up on your phone, the app copies the same text to your clipboard instead, and it goes nowhere unless you paste it into a message.

The file contains:

• The app's version, your iOS version, and the kind of device as iOS names it (“iPhone”). Not your phone's name, model or serial number.
• For each TV you have saved: its brand, its model, its firmware version where the TV reports one, which protocol the app uses to talk to it, and whether it is paired.
• The last 50 events between the app and your TVs, with their times. For example, that a scan started, or that a key press failed because the connection had dropped.

It does not contain any IP address, any MAC address, the rooms you created, the names you gave your TVs, or any key, token or certificate. None of those is needed to diagnose a problem with a TV, and a room name such as “Mum's bedroom” can say who someone is.

Because it arrives as an email, we also receive what any email carries: your email address and whatever you wrote. We use the email and the file only to answer you and to fix what went wrong. The email stays in our support mailbox. There is no automatic deletion schedule; if you want it deleted, ask at the same address.

Buying the app

Lost Remote is free for seven days from your first successful command, then a single in-app purchase unlocks it for good. The trial is counted on your phone, from the date described above. Nothing is registered anywhere when it starts.

• The purchase is handled by Apple. We are told that an unlock happened; we are never told who you are.
• One purchase, shared with your family through Family Sharing.

Buying, and Restore purchase, go through Apple's App Store, which is part of iOS. Your payment details go to Apple and never to us, and the app only asks whether the unlock is owned. Apple's handling of the transaction is governed by the Apple Privacy Policy.

What Apple tells us

• Sales. App Store Connect shows us that a purchase or a refund happened, and in which country's App Store. Not who made it. We use it for accounting and to handle refund questions.
• Apple's own analytics, if you have opted in. If you have turned on Share With App Developers (Settings → Privacy & Security → Analytics & Improvements), Apple shares crash reports and usage statistics with the developers of the apps you use, and that includes us. That is Apple collecting, under Apple's policy and that switch, which you can turn off at any time. It is not something Lost Remote does, and it does not tell us who you are.

Children

Lost Remote collects nothing from anyone, including children. It has no advertising, no web pages inside it, no social features and nothing a user can post or share with other people.

Your rights

Under the UK GDPR and the EU GDPR you can ask to see, correct, export or delete the personal data held about you. For the app, those rights have nothing to act on: we hold no data about you, and what is on your phone is under your control, as described under “Deleting the app” above.

If you have emailed us, we do hold that email, and you can ask for a copy of it or ask us to delete it at admin@nomadlink.tech. You can also complain to a data protection authority, for example the one in the country where you live.

Changes to this policy

If the app's behaviour changes, this page changes before that version is released, and the date at the top changes with it. We will not quietly broaden what the app does and leave this page describing the old version.

Contact

Lost Remote is published by NomadLink SRL. For any question about this policy or the app, email admin@nomadlink.tech. It is the same address the app's Email us button uses, and a person reads it.

This website

This policy's permanent address is nomadlink.tech/lost-remote/privacy.